Safe-arrival promise. Each idol is checked and cushioned for transit. In the rare event your murti arrives damaged, tell us within 48 hours with photos and we’ll arrange a free replacement or a full refund.

1. Our 30-Day Return Window

You have 30 days from the day you receive your order to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging, along with proof of purchase (order number or receipt).

2. Damaged, Defective or Wrong Item

Please inspect your order as soon as it arrives. If your murti is damaged, defective, or not the item you ordered, contact us within 48 hours of delivery with clear photos (and, if possible, an unboxing video). We will evaluate the issue and arrange a free replacement, a repair, or a full refund — whichever you prefer. Keeping the original packaging helps us resolve this quickly.

3. Items That Cannot Be Returned

  • Custom & made-to-order murtis — pieces personalised or specially crafted to your specifications (size, deity, finish) cannot be returned unless they arrive damaged or defective.
  • Items marked as sale / clearance and gift cards.
  • Any item returned used, altered, or without its original packaging and proof of purchase.

4. How to Start a Return

To begin a return, contact us at vishnupriyaartsltd@gmail.com or on WhatsApp at +91 90041 04537 with your order number and reason for return. Once approved, we’ll share return instructions and the return address. Items sent back without first requesting a return will not be accepted.

5. Return Shipping

If the return is due to our error (damaged, defective or wrong item), we cover the return shipping. For other eligible returns, return shipping costs are borne by the customer. Because these idols are fragile, please pack the item securely — we recommend the original packaging.

6. Refunds

Once we receive and inspect your returned item, we’ll notify you whether your refund is approved. If approved, the refund is issued to your original payment method (via Razorpay) within 7–10 business days. The time for the amount to reflect in your account depends on your bank or card issuer. If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us.

7. Exchanges

The fastest way to get a different size or finish is to return the eligible item and, once the return is approved, place a new order for the item you want.

8. Order Cancellation

You may cancel an order before it has been dispatched for a full refund. Once an order is dispatched, or if it is a custom/made-to-order piece already in production, cancellation may not be possible — please contact us as early as possible and we’ll do our best to help.

9. Need Help?

We’re happy to assist with any return or refund question:

See also our Shipping Policy and Terms of Service.

Returns Refunds Safe Arrival