This Privacy Policy describes how Vishnupriya Arts ("we", "us" or "our") collects, uses, stores and discloses your personal information when you visit or make a purchase from our website, or otherwise communicate with us (together, the "Services"). By using our Services, you agree to the practices described here. If you do not agree, please do not use the Services.

1. Information We Collect

Information you give us directly — when you place an order, create an enquiry, request a custom murti, book a pujari, or sign up for our newsletter, you may share:

  • Contact details — your name, email address and phone/WhatsApp number.
  • Order & delivery details — billing address, shipping address and the items you order.
  • Communication details — anything you choose to include in a message, enquiry or review.

Information collected automatically — when you browse the site we may collect basic usage data such as pages viewed, device and browser type, and approximate location, using cookies and similar technologies (see “Cookies” below).

2. Payment Information

Online payments are processed securely by our payment partner, Razorpay. When you pay by card, UPI or netbanking, your payment details are collected and processed directly by Razorpay under their own security standards and privacy policy. We do not see or store your full card number, CVV, UPI PIN or banking credentials on our servers.

3. How We Use Your Information

  • To process and fulfil your orders, arrange delivery, and handle returns, exchanges or refunds.
  • To respond to your enquiries, custom-order requests and customer-support messages.
  • To send you order updates and, where you have opted in, occasional offers and news about new collections and festivals.
  • To keep our Services secure and to detect, prevent or investigate fraud or misuse.
  • To meet our legal, tax and regulatory obligations.

4. How We Store & Protect Your Information

Enquiries and order details submitted through our forms are stored using Google Firebase (Firestore), a secure cloud service, and a copy of enquiries may be emailed to our team so we can respond. We apply reasonable technical and organisational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please avoid sending sensitive information over unsecured channels.

5. Cookies

Like most websites, we use cookies and similar technologies to remember your preferences (such as items in your cart), keep the site working correctly, and understand how visitors use the site so we can improve it. Most browsers accept cookies automatically, but you can adjust your browser settings to remove or block them. Blocking cookies may affect some features, such as your shopping cart.

6. How We Share Your Information

We do not sell your personal information. We share it only where necessary, with:

  • Service providers who help us run the business — for example our payment processor (Razorpay), courier and logistics partners (to deliver your order), cloud/hosting and email providers (Google Firebase).
  • Authorities, where required by law, court order, or to protect our rights, safety, or the safety of others.

These partners are permitted to use your information only to provide their service to us.

7. Data Retention

We keep your personal information only for as long as needed to fulfil the purposes described in this policy — for example, to complete your order, provide support, and meet accounting and legal requirements — after which it is deleted or anonymised.

8. Your Rights & Choices

Subject to applicable law (including India’s Digital Personal Data Protection Act, 2023), you may:

  • Request access to the personal information we hold about you.
  • Ask us to correct or update inaccurate information.
  • Ask us to delete your personal information, where we are not required to keep it.
  • Withdraw your consent, or opt out of marketing emails at any time using the unsubscribe link or by contacting us.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on a request.

9. Grievance Officer

If you have any concern or complaint about how your personal data is handled, please contact our Grievance Officer:

We will acknowledge and address your concern within the timeframes required by applicable law.

10. Children

Our Services are intended for adults (18 years and above) and are not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can delete it.

11. Third-Party Links

Our site may link to other websites (for example, social media or our payment partner). We are not responsible for the content or privacy practices of those sites; please review their policies separately.

12. International Users

We are based in India and primarily serve customers in India. If you access our Services from outside India, please be aware that your information may be processed in India, which may have data-protection laws different from those in your country.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. We will post the revised policy here and update the “Last updated” date above. Please check back periodically.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, reach us at:

Privacy Data Protection